FAQ

WHAT WARRANTIES DO OCEANSIDE INDUSTRIAL SUPPLY PRODUCTS CARRY?

Tool products carry either a limited warranty or lifetime warranty. For specific warranty policies, please see our warranty page for more information.

      WILL MY SHIPMENT HAVE TRACKING?

      Tracking is assigned to every shipment.  Refer to the TRACKING page in the navigation bar.  If tracking is not assigned within 5 working days, please message us via the CONTACT US page or at info@oceansidesupply.com and we will quickly resolve the situation.

          WHAT ARE YOUR SHIPPING TIMES?

          Items usually ship within 2 days and arrive between 5-10 business days.

              I DID NOT RECEIVE A CONFIRMATION EMAIL. HOW DO I KNOW IF MY ORDER WENT THROUGH?

              Please reach us via the CONTACT US page or at info@oceansidesupply.com so we can confirm both your order and email address.

                    CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

                    Cancellation of orders must be within 24 hours, but feel free to add to an order at any time. 

                        WHAT IF MY ORDER ARRIVED DAMAGED?

                        Please contact customer support via info@oceansidesupply.com and we will gladly resolve the situation via replacement or refund.

                            DOES OCEANSIDE INDUSTRIAL SUPPLY OFFER RETURNS OR EXCHANGES?

                            Yes, dependent on certain conditions, please refer to our RETURNS AND WARRANTIES page.

                                DOES OCEANSIDE INDUSTRIAL SUPPLY OFFER A REFUND?

                                Yes, we have a 30 day refund policy, please refer to our RETURNS AND WARRANTIES page.

                                    HOW SAFE IS MY PERSONAL INFORMATION?

                                    Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

                                        WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

                                        We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.